Terms & Conditions
These terms govern purchases of microbiome test kits and related services through microbiomeglobal.com. Please read them before ordering. Mandatory consumer rights remain unaffected.
Last updated: 30 September 2026
1. Seller
Dieta Formanatura SRL, trading as MicrobiomeGlobal, Strada Cimitirului 49, Bodoc, 527035, Romania. For orders, cancellations, complaints and privacy requests, email info@microbiomeglobal.com.
2. The package and our role
The package includes a microbiome sample-collection kit, delivery to a supported address, laboratory analysis arranged through Mikrobiom Központ, access to the laboratory report and one personalized one-hour consultation. Mikrobiom Központ works with its laboratory partners. MicrobiomeGlobal does not perform laboratory analysis. Consultations are provided through our employed nutritionists or collaborating doctors.
3. Health information
The website and test report do not replace medical diagnosis, treatment or emergency care. No particular health, nutritional or recovery outcome is guaranteed. The scope of a consultation depends on the professional providing it and their qualifications. Nothing in these terms removes that professional’s applicable duties. Discuss medical decisions, symptoms, pregnancy and medication with an appropriately qualified healthcare professional; contact emergency services for an emergency.
4. Who may order
You must be at least 18 to place an order in your own name. A parent or legally authorized guardian may order for a child and is responsible for the order information and required participation permissions. Laboratory suitability and consultation requirements also apply.
5. Destinations
The service is offered in Romania, Hungary and selected other European Union destinations, subject to delivery, sample-return arrangements and service availability. We do not deliver to the United States. Please confirm arrangements with us before ordering to a destination where service has not been confirmed. If we cannot fulfill a paid order, we will refund it.
6. Price and payment
The package price includes outbound kit delivery to supported destinations, analysis, report access and the included consultation. The price and currency are displayed before payment; sample-return postage is a separate cost paid by you to the carrier. Price changes apply to future orders and do not retrospectively change an accepted order. Stripe processes card payments; use a payment method you are authorized to use. We do not store full card numbers or security codes. Payment authorization and fulfillment may be suspended where fraud or unauthorized use is reasonably suspected, subject to applicable law.
7. Placing an order
Check the product, total, contact details and delivery address before accepting these terms and proceeding to Stripe. A pending checkout or cancelled payment is not a paid order. Successful payment is shown on the confirmation page. Keep the order reference and contact us if confirmation is unclear. If payment is taken but we cannot supply the service, we will inform you and refund the payment. We will not substitute a higher price or a materially different service without your agreement.
8. Kit delivery
Kits may be dispatched by Mikrobiom Központ, by us or by a fulfillment provider acting for the order. We arrange delivery as soon as reasonably possible. Unless a different delivery timeframe is expressly agreed, delivery is due without undue delay and no later than 30 days after the contract is concluded. Use an accurate shipping address; it may differ from your card billing address. Contact info@microbiomeglobal.com promptly about missing, damaged or incorrect kits. We remain responsible for our seller obligations even when a partner or courier performs delivery. Nothing here removes your rights concerning late delivery, loss or defective goods.
9. Collecting and returning the sample
The kit contains a prepared return envelope for the sample, but sample-return postage is not prepaid and is not included in the package price. You pay the return postage to the carrier. The amount depends on the destination and delivery method. Follow the kit instructions for collection, labeling, packaging and the laboratory return address. Do not send a sample to our registered office or support team. Keep kit identifiers secure. If a sample is lost, unusable or rejected, contact us so we can investigate with the service partner. The appropriate remedy depends on the cause and applicable consumer rights; these terms do not waive remedies for defective kits or failures for which we are responsible.
10. Reports and consultations
Complete the laboratory questionnaire directly on the designated laboratory platform, including biomeresults.com where instructed. The customer receives the report and supplies it directly to the consultant. The website does not receive or display laboratory reports or questionnaire responses. Under current arrangements, neither MicrobiomeGlobal nor its consultants retain the report after the consultation or keep consultation notes. The laboratory platform has separate privacy and retention practices. Analysis and consultation timing depend on sample processing and professional availability. We coordinate the included consultation as soon as reasonably possible after your report becomes available, subject to mutually agreed scheduling. Contact info@microbiomeglobal.com for arrangements without attaching your report to general support correspondence. No fixed consultation appointment or laboratory turnaround is promised here; unreasonable delay does not remove your statutory remedies.
11. Customer responsibilities
Provide accurate details, follow collection and return instructions, keep identifiers private and use the service lawfully. Contact us about mistakes or problems as soon as possible. Responsibility for a problem is assessed according to its actual cause and applicable law, rather than automatically assigned to the customer.
12. Cancellation and withdrawal
Email info@microbiomeglobal.com to cancel or exercise a withdrawal right. You do not need to give a reason for statutory withdrawal. Consumers generally have 14 days to withdraw from an online goods purchase, starting on receipt; service-contract periods generally start when the contract is concluded. Applicable rules determine how these apply to the package. A checkout acceptance alone is not an express request to begin services during the withdrawal period and is not a waiver of withdrawal rights. We do not claim that simply opening an outer delivery box or starting a service automatically eliminates all refund rights. Any hygiene-seal or fully performed service exception applies only where its legal conditions are satisfied. Rights concerning faulty goods or deficient services remain unaffected.
13. Refunds and returns following withdrawal
Where statutory withdrawal applies, reimbursement is due within 14 days of being informed, including standard outbound delivery costs where required, using the original payment method unless otherwise agreed without a fee. For goods, reimbursement may be withheld until the goods or evidence of return is received where the law permits. Goods must generally be sent back within 14 days of notifying withdrawal. Return costs can be charged to the consumer only where legally permitted and properly disclosed before purchase. Contact us for the appropriate return arrangements; returning an unused kit is separate from sending a biological sample to the laboratory.
14. Optional withdrawal form
You may email a clear statement instead of using a form. An optional model statement is: “To Dieta Formanatura SRL, Strada Cimitirului 49, Bodoc, 527035, Romania, info@microbiomeglobal.com: I give notice that I withdraw from my contract for the following goods/services.” Include the goods/service description, order date, receipt date where relevant, your name, address and the date of notification. Include a signature only if submitted on paper. Your order reference helps us identify the purchase.
15. Website content
Website branding, design, software and original content are owned by or licensed to their respective rights holders. Use the website lawfully. Do not misuse access, interfere with security or commercially reproduce protected content without permission, except where permitted by law.
16. Privacy
The Privacy Notice explains website ordering, support and delivery data processing and the separate laboratory and consultation processes. Reading the notice is not blanket consent for marketing or health-data processing. Review the laboratory platform’s own privacy information before submitting information there.
17. Responsibility and remedies
We remain responsible for obligations imposed on us by applicable law. Nothing excludes liability or consumer remedies that cannot lawfully be excluded, including responsibility for our own failures or applicable duties of professionals providing consultations. The use of a laboratory partner, courier or payment service does not by itself remove your rights against the seller.
18. Complaints and governing law
Email info@microbiomeglobal.com with your order reference and a description of the problem. You may also seek assistance from the competent consumer-protection authority, including Romania’s ANPC, or use applicable dispute-resolution or court procedures. Romanian law governs these terms, without removing mandatory protections available to consumers in their country of residence or their right to use a court with jurisdiction under applicable law.
19. Changes and contact
Updated terms apply to future orders and do not retrospectively alter accepted orders unless required by law or agreed with the customer. Contact Dieta Formanatura SRL at info@microbiomeglobal.com or Strada Cimitirului 49, Bodoc, 527035, Romania.