GOOD QUESTIONS
Curiosity, answered.
A few things to know about your kit, the laboratory and what comes next.
What is included in the test kit?
The collection materials, sample instructions, laboratory analysis and report access on the laboratory’s separate platform. Final kit contents will be confirmed before launch.
How does the ordering process work?
Enter your contact and shipping details at checkout. This starter currently uses a mock checkout: no payment is collected and no kit is dispatched.
How do I return my sample?
Follow the partner laboratory’s own collection and return process. The precise return address, packaging and shipping arrangements will be provided before launch.
Where do I complete the questionnaire?
The questionnaire is completed on the laboratory’s separate platform, not on this website. Do not send health information through our contact form.
Where do I see my results?
Your report is available through the laboratory’s own platform. This website does not store questionnaires or laboratory results.
Is this a medical diagnosis?
No. This information is intended for education and general wellness. It does not diagnose, treat or prevent disease and does not replace advice from a qualified clinician.
How long does the process take?
Delivery and analysis times are still being confirmed with the laboratory. Confirmed timelines will be provided before orders go live.
Can I cancel or request a refund?
The cancellation and refund policy is a placeholder pending business and legal review. This mock flow does not charge money or create a fulfillment request.
How can I contact support?
Use the contact form for general questions or email info@microbiomeglobal.com.